At AEOS Media, we strive to provide our clients with the highest level of satisfaction and deliver exceptional services. This Refund Policy outlines our guidelines regarding refunds and cancellations for our influencer registration and client contracts.

1. Influencer Registration
We understand that circumstances may change after an influencer registers with AEOS Media. However, please note that we do not provide refunds for influencer registrations once the registration process is completed.

2. Client Contracts
When clients sign a contract with AEOS Media, we allocate resources, time, and effort to ensure the successful execution of their social media campaigns. In the event that a client wishes to cancel the contract, we offer refunds under specific circumstances:

a) Cancellation within 5 Days of Contract Signing
If a client chooses to cancel the contract within 3 calendar days after signing, they are entitled to a full refund of any fees paid.

b) Cancellation after 5 Days of Contract Signing
If a client decides to cancel the contract after the initial 3-day period, a refund may not be provided. This is due to the resources and efforts already allocated towards the project and campaign planning.

3. Refund Process
To initiate a refund request as per the guidelines mentioned above, clients must contact our customer support team via email or phone within the specified timeframe. Our team will review the request and take appropriate actions accordingly. Refunds, if applicable, will be processed within a reasonable timeframe.

1. Initiating Refund Request: Clients who wish to request a refund must send an email to our dedicated email address at contact@aeosmedia.com. In the email, clients are required to provide a detailed explanation and proper reason for their refund request. This ensures that we understand the circumstances surrounding the request accurately.
2. Confirmation Call: Upon receiving the refund request via email, our customer support team will promptly review the request. Subsequently, a confirmation call will be initiated to the client. During this call, our representative will verify the details of the refund request and address any additional questions or concerns the client may have.
3.Refund Processing: Once the refund request is confirmed and validated, the refund process will be initiated. Refunds will be credited back to the original payment method used by the client during the transaction.
4.Timeframe for Refund: Refunds will be processed within 3-5 working business days from the date of confirmation of the refund request. Please note that the actual time it takes for the refunded amount to reflect in the client's account may vary depending on the policies of the financial institution or payment processor.

4. Exceptions

a. Breach of Contract Terms and Conditions: If a client is found to have breached any terms and conditions outlined in their contract with AEOS Media, the refund policy may not be applicable. This includes instances where the client fails to meet contractual obligations, violates the terms of service, or engages in any prohibited activities as per the agreement. Clients are expected to adhere to the agreed-upon terms, and failure to do so may impact their eligibility for a refund.
b. Force Majeure Events: In circumstances beyond our control, such as force majeure events (e.g., natural disasters, acts of God, government regulations), where our ability to fulfill contractual obligations is impeded, the refund policy may not be applicable. While we strive to accommodate our clients to the best of our ability, unforeseen events may necessitate adjustments to our refund policy.

It is important to note that AEOS Media reserves the right to modify this Refund Policy as necessary and at our discretion. We encourage clients to refer to the most recent version of the policy published on our website for any updates.

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our customer support team for further clarification.